Shipping policy
Last updated: May 19, 2026
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Processing times may vary during peak periods, promotional events, or product launches.
Once your order has been processed and shipped, you will receive tracking information via email where available.
Shipping Times
Estimated shipping and delivery times may vary depending on the product, destination, and carrier availability. Orders are typically processed within 1–3 business days after payment is confirmed. While we aim to meet the delivery windows shown at checkout, timeframes are estimates only and are not guaranteed. Delays can occasionally occur due to courier disruptions, customs processing, weather events, or other factors outside our control.
While we aim to meet all estimated delivery windows, shipping timeframes are not guaranteed and delays may occasionally occur due to factors outside of our control, including courier disruptions, customs processing, weather events, or supplier-related delays.
If there are any significant delays affecting your order, we will do our best to keep you informed.
Pre-Orders & High Demand Products
Certain products may occasionally be offered on a pre-order basis or experience extended shipping times due to high demand or supplier availability. Estimated timeframes for these products will be communicated on the relevant product page.
If a pre-order is subject to a significant delay beyond the originally communicated timeframe, we will notify you and provide the option to retain your order or request a cancellation and full refund.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated. From time to time, Lumi may offer free shipping promotions on selected products or regions.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete. Lumi is not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete shipping details provided by the customer.
Undelivered & Returned Parcels
If a parcel is returned to us due to an unsuccessful delivery (e.g. incorrect address, unclaimed parcel, or failed delivery attempts), we will contact you to arrange a reshipment. Additional shipping charges may apply. If a reshipment cannot be arranged within a reasonable timeframe, a refund may be issued for the product cost only, excluding original shipping fees.
Lost or Damaged Parcels
If your order arrives damaged or appears lost in transit, please contact us as soon as possible at support@lumirenewal.com so we can investigate the matter with the carrier. Claims will be assessed within 10 business days of being lodged. Where a parcel is confirmed lost or damaged in transit, we will offer a remedy in accordance with the Australian Consumer Law and subject to carrier investigation outcomes. Lumi's liability for lost or damaged parcels is limited to the value of the goods purchased, except where the Australian Consumer Law provides otherwise.
Changes to This Policy
We reserve the right to update or modify this shipping policy at any time. Changes will take effect upon publication on this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact
For any shipping-related questions, please contact us at support@lumirenewal.com.