Shipping policy
Effective 3 October 2026.
Order Processing
Orders are typically processed within 1 to 3 business days after payment is received. Processing times may vary during peak periods, promotional events, or product launches.
Once your order has been processed and shipped, you will receive tracking by email. Shipping is tracked to your door.
Shipping Times
Estimated shipping and delivery times may vary depending on the product, destination, and carrier availability. Free tracked shipping worldwide. Orders are dispatched within 1 to 3 business days and usually arrive in 7 to 14 business days. timeframes are estimates only and are not guaranteed. Delays can occasionally occur due to courier disruptions, customs processing, weather events, or other factors outside our control.
While we aim to meet all estimated delivery windows, shipping timeframes are not guaranteed and delays may occasionally occur due to factors outside of our control, including courier disruptions, customs processing, weather events, or supplier-related delays.
If there are any significant delays affecting your order, we will do our best to keep you informed.
Pre-Orders & High Demand Products
Certain products may occasionally be offered on a pre-order basis or experience extended shipping times due to high demand or supplier availability. Estimated timeframes for these products will be communicated on the relevant product page.
If a pre-order is subject to a significant delay beyond the originally communicated timeframe, we will notify you and provide the option to retain your order or request a cancellation and full refund.
Shipping
Shipping is free worldwide and tracked to your door. Duties and taxes are included worldwide, with no extra charges on delivery.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete. Lumi is not responsible for delays or lost parcels resulting from incorrect or incomplete shipping details provided by the customer.
Undelivered & Returned Parcels
If a parcel is returned to us due to an unsuccessful delivery (for example an incorrect address, an unclaimed parcel, or failed delivery attempts), we will contact you to arrange a reshipment. The first shipment is free. If we send it again because the address was wrong or the parcel was not collected, that second shipment may be charged. If a reshipment cannot be arranged within a reasonable timeframe, a refund may be issued for the product.
Lost or Damaged Parcels
If your order arrives damaged or appears lost in transit, please contact us as soon as possible at support@lumirenewal.com so we can investigate the matter with the carrier. Claims will be assessed within 10 business days of being lodged. Where a parcel is confirmed lost or damaged in transit, we will offer a remedy in accordance with the Australian Consumer Law and subject to carrier investigation outcomes. Lumi's liability for lost or damaged parcels is limited to the value of the goods purchased, except where the Australian Consumer Law provides otherwise.
Changes to This Policy
We reserve the right to update or modify this shipping policy at any time. Changes will take effect upon publication on this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact
For any shipping-related questions, please contact us at support@lumirenewal.com.