Returns
Effective 3 October 2026.
How to start a return
Email support@lumirenewal.com within 60 days of the day the order arrives. Include your order number and whether you want a refund or an exchange. An exchange is the same product, or a different size if we have it in stock. We will confirm before you ship.
Refund or exchange
Refunds go back to your original payment. There is no restocking fee. Exchanges depend on stock.
Once we receive your return, we refund your original payment method within 10 business days. Your bank may take a few more days to show it.
Condition
Send the device back in the original box with the accessories that came with it. It must not be damaged. If a free gift came with the order, send the gift back with the device.
Who pays return postage
Customers in every country pay return postage for change-of-mind returns. We pay return postage for faulty goods.
Shipping to you stays free worldwide. This page does not add a restocking fee.
Timeframe
Contact us within 60 days of the delivery date. That is the day it arrives, not the day you ordered.
Change-of-mind returns
We may decline a trial return if we reasonably believe the trial is being misused, for example repeated purchases and returns. That applies to change-of-mind returns only, never to faulty goods.
Australian Consumer Law
Your rights under Australian Consumer Law still apply. They are separate from the 60-day trial and are not limited by this page.