60-day trial

Effective 3 October 2026.

Try Lumi at home for 60 days from the day it arrives.

When the clock starts

The trial starts on the day the order arrives, not the day you ordered.

What you do

Use the device as you normally would. If it is not for you, email support@lumirenewal.com within those 60 days. Include your order number. Keep the original box and the accessories.

What happens next

We confirm the return, tell you where to send it, and refund your original payment once it arrives back undamaged, in the original box, with the accessories. If a free gift came with the order, send the gift back with the device. There is no restocking fee.

Once we receive your return, we refund your original payment method within 10 business days. Your bank may take a few more days to show it.

Postage

Customers in every country pay return postage for change-of-mind returns. We pay return postage for faulty goods.

How many trials

We may decline a trial return if we reasonably believe the trial is being misused, for example repeated purchases and returns. That applies to change-of-mind returns only, never to faulty goods.

What the trial does not replace

Your rights under Australian Consumer Law still apply. They are separate from this trial. The warranty is 3 years from delivery, against manufacturing defects, and is separate from the trial.