Refund policy

Effective 3 October 2026.

We refund to your original payment method. There is no restocking fee.

Once we receive your return, we refund your original payment method within 10 business days. Your bank may take a few more days to show it.

60-day trial

You have 60 days from the day your order arrives to tell us if the device is not for you. That is the delivery date, not the order date. Email support@lumirenewal.com with your order number. We will tell you how to send it back and refund you once we receive it in the condition below.

Customers in every country pay return postage for change-of-mind returns. We pay return postage for faulty goods. We may decline a trial return if we reasonably believe the trial is being misused, for example repeated purchases and returns. That applies to change-of-mind returns only, never to faulty goods.

Faulty goods

If your device is faulty, contact us. We will arrange a refund or a replacement.

What we need back

The original box, the accessories that came with the order, and the device undamaged. If a free gift came with the order, send the gift back with the device.

Australian Consumer Law

Your rights under Australian Consumer Law still apply. They are separate from the 60-day trial and are not limited by this page.